Jessica began her journey at CD LAW as a medical records assistant, mastering the details that often make or break a case—requesting records, tracking treatment, and building clean, accurate files. Her eye for detail and habit of following up (twice) moved her into a legal assistant.
From there, she cross-trained as a legal assistant, coordinating providers, organizing damages, drafting demand packages, and keeping clients updated without letting anything slip.
What truly shaped Jessica’s approach, though, was personal: she and her family were involved in an accident. She’s felt the fear, the stress of medical appointments, the overwhelming volume of insurance calls, and the uncertainty about “what comes next.”
She channels that experience into every file—anticipating hurdles, explaining the process with clarity, and advocating for practical solutions that reduce stress, protect treatment, and maximize recovery. That combination of technical skill and lived empathy made her promotion to case manager a natural step.
Today, Jessica leads cases from intake through resolution, coordinating with attorneys and medical providers, tracking deadlines and damages, and making sure each client feels informed, supported, and never alone.
What makes Jessica a great case manager is the blend of empathy and execution she brings to every file. She sets clear timelines from day one, keeps clients proactively updated, and builds clean medical chronologies that align records, billing, and treatment without gaps. Her demand packages are crisp and persuasive, anticipating adjuster objections and surfacing policy-limit issues early, while her vigilant lien and billing tracking protects the client’s net recovery.
Rooted in Los Angeles, Jessica brings true local know-how to her clients. She understands the rhythms of the city—from busy corridors and clinic networks to the way cases flow through L.A. County providers and courts. That hometown perspective helps her coordinate care quickly, anticipate roadblocks unique to our region, and keep clients moving forward. Off the clock, she’s cheering the Raiders and Dodgers and raising two kids in the community she serves—bringing that same grit, loyalty, and heart to every case.
“Very satisfied with Custodio and Dubey for handling my case. My attorney Miguel Custodio and paralegal Rosa were very helpful when it came to answering any questions or concerns I had about my case and made sure I was completely A-okay with my settlement before closing the tab. Would totally recommend Custodio and Dubey to my friend and I would totally recommend them to you guys. Very professional.”
“I asked to meet with Miguel and Vineet to see if I had a case. They gladly met with me to go over my case. From the beginning, they were honest, responsive, and sensitive to my needs. They represented me against a big company and did so aggressively. Their quick and decisive strategy proved to be successful. They were able to achieve a great result for me.”
“First and formal I would like to thank Custodio & Dubey for being very helpful, communicating, and being straightforward with my case. They solved my case with no issues. Second I want to thank Daniel for being very helpful. He kept me updated every time as the case was moving forward. In terms of my therapy, MRI, X-ray, and how I was feeling as I was progressing physically. He [Daniel] was always informing me in regards to my insurance and any documentation he [Daniel] needed for the case to move on and be settled little by little. Overall I highly recommend Custodio & Dubey as your trusted attorneys for any case you have. They will definitely take care of you. All their staff will treat you like family. Thank you Custodio & Dubey/ Daniel.”
“My mother and I had the utmost pleasure of working closely with Rosa. Rosa’s work ethic and professionalism are beyond admirable. She never failed to communicate with us regarding the progress of the case, nor did she ever hesitate to answer any legal questions we had. Custodio & Dubey was recommended to us by a friend, and we are glad we took the recommendation. It is unbelievably difficult to find a team that is really going to work with you, and we were fortunate to have worked with such a highly respected and well-organized firm. I definitely recommend this team for anyone in need of a personal injury.”
Jessica began her journey at CD LAW as a medical records assistant, mastering the details that often make or break a case—requesting records, tracking treatment, and building clean, accurate files. Her eye for detail and habit of following up (twice) moved her into a legal assistant.
From there, she cross-trained as a legal assistant, coordinating providers, organizing damages, drafting demand packages, and keeping clients updated without letting anything slip.
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